Return and Replacement Policy
Return & Exchange
Maintenance, Return & Replacement Policy
The goods will be serviced, returned, or replaced by customers in the following cases:
- The customer, in coordination with customer services in winter and summer, has the right to maintain the device at the agent during the warranty period, in the event of a malfunction, unless the fault violates the instructions for use attached to the device, specified by the agent
- The customer has the right to request the return of the product within seven days from the date of purchase, provided that the product is wrapped in its original condition with all its contents and has not been used, and is backed by the original invoice with proof of identity to complete the return or replacement process.
- The customer has the right to request a return or replacement (the home appliance) after the approval and approval of the appliance agent in the event of a malfunction that does not violate the instructions for use during the warranty period.
- Shipping and return fees are calculated on the customer for mobile and computer departments and all small parts if they conform to the return and exchange policy, at a value of 38 riyals.
- As for large pieces, the customer will bear the shipping and return fees of 150 riyals in return for the shipping and return expenses.
- All consumer products such as software, multimedia, DVDs, computers, mobile phones and accessories of all kinds, printers, fax machines, copiers, inks, cameras, shavers, personal care devices are subject to return or exchange if they are unused, intact and packaged. In its original condition.
Return and Exchange Terms
Basic terms and requirements to replace any item:
- The original purchase invoice must be attached.
- The device to be replaced shall be in its original condition, without any use, with all its accessories, in its original packaging, and with all its packaging accessories.
- Exchange within a maximum of seven days from the invoice date.
- Indicate the reason for the replacement.
Returns with a manufacturer defect:
Please contact the customer service department in winter and summer and report a device malfunction so that we can address the agent to send a technician from his side to determine if the device has a manufacturing defect (must be from obtaining the agent's approval in this case for the return) and for faster service, you can address the agent directly with the purchase invoice.
Return of unwanted or unused product:
We will be happy to meet your desire to return or exchange any unused product or if you change your mind in light of the availability of the terms and requirements of the return, which is seven days from the date of receipt, with the original invoice for the purchase of the device in its unused condition.
No return or exchange for these products or cases:
- Product without a manufacturer's defect and without the original carton, or all of the original packing accessories included, or without all of its accessories.
- The items that come out as gifts with the products have no warranty at all, neither from SWSG nor from the agent.
- Winter and summer are responsible for free delivery and installation of some products for the customer only once according to the appointment.
- Winter and Summer are not responsible for changing prices after 3 days from the invoice date if the product is received or not.
- The warranty is on the agent, not winter and summer.
- Additional fees are charged when delivered outside the city where the winter and summer branch is located, according to weight, size, and region.
- The company is not responsible for providing the goods or storing them for more than 15 days from the date of the invoice, and the customer has the right to recover the amount only.
- An invoice with a value of fewer than 1,000 riyals will be calculated as 30 riyals for delivery.
- In the event that you wish to recover the value of the invoice purchased by credit cards, the amounts paid will be returned to the same account of the customer's card through the bank and the company is not responsible for the period of return to the customer's account.
Department of Computer and Technology Terms
- The product return or exchange can be accepted within one day from the invoice date.
- The original invoice must be submitted with the checkout stamp.
- The product must be in its original packaging, along with all accessories and manuals.
Any opened box returned or exchanged is subject to the following discount:
- Cell phones and tablets 30%
- All other products 20%
Winter and Summer do not allow the return or exchange of products damaged due to misuse such as
- Scratches or malfunctions caused by faulty voltage connections or loss
- Some parts of the product such as catalogs, accessories, and others. And for the company of winter and summer
The right to specify such cases.
- Computers, software, and multimedia are non-refundable
- Printers, fax machines, copiers, and consumable products (such as toners) can only be returned or exchanged in their original condition.
- Hardware warranty according to the warranty card that came with each device